Sales reps need to be able to engage their customers in conversation if they want to make a sale. One of the best ways to do that is by using open-ended questions.

Open-ended questions allow the customer to talk, and by doing so, the prospect will feel more engaged and connected to the sales rep. In addition, open-ended questions can help uncover hidden needs and wants that the customer may not have been aware of.

In the sales process, closing a sale is often seen as the most important part of it. However, that's not true. A lot more goes into closing a sale than just using good closing techniques - and in some cases, what happens before that is much more important!

A lot of sales reps focus their closing techniques and strategies on getting the customer to say "yes". This is indeed a necessary step, but not if it means neglecting all other steps. Remember: selling is about making sure your client understands why they need what you're offering! Make them want to buy from you because you are the best alternative to the status quo.

This blog post will give you a closer look at the steps in the sales process that increase the likelihood that your closing techniques will be successful.

***BONUS***  At the end of the article, we present the best techniques for closing sales.

Let me start by asking you a question: Are you just another sales rep?



Most salespeople today have a presentation-based approach. It's not necessarily their fault. Traditionally, companies tend to train salespeople on the products and/or services to be sold. The features, advantages, benefits, enhancements, etc. A salesperson can recite all of these by heart.

Sales representatives then develop bad reflexes, because they see that the added value they offer is inevitably linked to the product, when actually this is not true. The value you bring to the customer is a solution to their problems.

Dear readers, we are thankful for the interest you have shown towards the articles we have published during the year. The team at Prima Resource hopes that these articles have been useful to you, whether you are a business leader, entrepreneur, sales manager or sales representative.

Some articles have sparked more curiosity and we have compiled them for you to discover them or to rediscover them a second time.

Sales transformation is more than a trend or a buzzword, it is an inevitable shift dictated by the conditions of the economy, changes in behaviors, and expectations. Sales have changed much more in the last 5 years than in the previous 25 years!

Among the conditions that require companies to transform themselves is the predominance of the web and the access to information everywhere and at all times.

Today, sales reps no longer hold the information that decision-makers are looking for and that is why we are contacting them much later in the buying process. Comparing different suppliers has become child's play and competition is now worldwide for many products and services.

In many companies and across multiple industries, representatives face enormous pressure to quickly provide their price and present their offer even before having a real conversation with their potential customer. Unfortunately for them, many tend to actually provide these prices, which represents a significant error in their sales process. Thereafter, they often find themselves stuck in a conversation that focuses only on the price and they immediately enter into a negotiation process with their prospect.

Thus, the question is: Is negotiation a step in the sales process? My answer to this question is mitigated. However, as a general rule, if a consultative sales approach is followed and in particular, the baseline selling methodology, a representative should never have to negotiate during the sales process.

In this type of approach, negotiating is not part of an effective sales process. However, if a negotiation is to take place, the time at which it takes place is a determining factor for the profitability of the sale.

I often talk about consultative selling and the fact that it is the sales approach that elite sellers systematically use. We help sales leaders implement consultative selling within their companies to increase profitability and accelerate growth.

On the other hand, I talk less often about transactional sales. Very often, in my mandates, I find that B2B sales forces approach sales in a transactional way when a consultative method is required in order to achieve their objectives. But in rare cases, the opposite situation occurs and representatives work too hard on simple sales.

Sales representatives have this tendency of jumping on large sales opportunities, which is fine because you can often make a lot of money out of them. Aren’t we all attracted by big, shiny, new objects anyways?

Though the real question should be: are you handling those large sales opportunities the right way? While they might provide large revenues, they are can be a tremendous waste of time and resources. Therefore, if you are dealing with a large company, you must remain realistic through the entire sales process, because otherwise, that opportunity might turn into your worst nightmare.

Proposing too early. The scenario is easy to imagine, having surely gone through this yourself.

The hunt had finally paid off and you’d secured an appointment with a prospect. You were new to the game, and so you didn’t quite know how to control your emotions and you probably had a high need for approval. You found yourself in front of this person who had shown interest in hearing you out.

Price conversations are the Achilles heel of many salespeople. Not only are they uncomfortable broaching the subject, but many are also unable to change the subject once it comes up.

To help transition out of a pricing conversation, it’s important to understand why it came up in the first place.